Conversational Elements

Most Voice Applications are designed around two concepts (and their respective elements):

When using a typical web or mobile app, end-users benefit from the content being organized into menus, screens, cards, tabs and accordions. Similarly end-users of voice app’s benefit from the content being organized in such a way that the app presents a prompt to users, the user then makes a decision, and finally the user provides an input to the app to chooses which path to follow. We refer to these decisions to allow for describing this voice based menu like structure. Decisions can be nested as needed.

In addition to menus, a common activity that users do in typical web or mobile apps, is filling out multiple fields in a form. In voice apps, users are often able to provide inputs for such forms through multi-turn conversations and what is often referred to as a dialogs.